How to print Purolator shipping labels in bulk (Canada seller guide)

Purolator is a leading Canadian courier, strong on domestic express and B2B business shipments. But like most carriers, its portal is built for one label at a time, so as volume grows, creating labels one by one becomes the most time-consuming step.

Can Purolator print my label, and why use a tool?

Purolator can generate labels on its own site, but you log in, enter each address and download each label individually—there is no real batch creation or merged download. Fine for a few dozen; painful past a hundred, with missed or mistyped orders. A batch tool solves exactly that scaling step.

How to batch-print Purolator labels with ShipCay

Import your orders in one go (CSV template or API) and ShipCay connects to Purolator to batch-generate official labels, supports batch payment, and merges them into a single PDF ready to print—hundreds of orders in minutes. Tracking numbers sync back automatically to your store or marketplace.

Compare and save: Purolator or Canada Post?

Purolator is strong on Canadian express and business shipments, while regular parcels are often cheaper via Canada Post. ShipCay auto-compares both by destination and weight and prints each order at the lowest rate—use Purolator when it wins, switch to the cheaper option for standard parcels.

Label stuck on "Label created" — what it means

The most common question by far: the label exists, the tracking number works, but the status sits on "label created" and never moves. It almost always means one thing—the parcel has not been physically scanned by the carrier yet. Usually because it has not been dropped off, was dropped off too late to be scanned that day, or missed the pickup cut-off.

Check whether the parcel actually left and whether you made the cut-off. If it has been more than one business day since drop-off with no scan, contact the carrier with the tracking number. Generating a new label does not fix this—it just adds another charge.

Label prints blurry, wrong size, or will not scan

Nine times out of ten this is a print setting, not a bad label. Check three things: whether you printed at 100% scale (the "fit to page" default in PDF readers shrinks the barcode); whether the stock matches the format (4×6 in thermal vs 8.5×11 in sheets—the wrong choice triggers auto-scaling); and whether your thermal printer darkness is set too low, which greys out the bars.

If a reprint is still blurry, download the label file again before printing—occasionally the file itself is corrupted in transit. Test-printing one label before a bulk run is far cheaper than redoing the whole batch.

Can labels be reprinted? Do they expire?

Yes, they can be reprinted. In Purolator’s own tools, go to Ship & Track, choose Reprint Shipment Documents, enter the tracking number (PIN) and print again (the exact path follows the current site). With ShipCay batches, the whole run lives in one merged PDF, so reprinting means reopening that file.

On expiry and voiding: cancellation windows are strict and differ by carrier, and once the window passes a label generally has to be voided and recreated. This is why you should not pre-generate labels in bulk "just in case"—a label is charged the moment it is created. Check the current purolator.com policy for the exact window.

Get started

See Purolator shipping labels for the feature details, or sign up and import your first batch to try Purolator batch labels. For a rate tailored to your volume, email support@shipcay.com.